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FAQ for first business with PneunionUpdate: 2013-11-27

1. About Product
We are a responsible and reliable supplier and manufacturer. We guarantee the quality of our products and service.
2. About the Sample
We offer samples for quality test or any other business purpose, but you are kindly invited to pay for samples and the freight. For the sample order, there is no amount limit.
3. Return Policy
We ensure that you purchasing experience will be a pleasurable one.100% satisfaction Guarantee. If the items arrived are not the same as you asked, or if there any problem with them, please feel free to contact us in 30 days, and return the item back to exchange in good condition (including the packing) within 30 days or your money back. We have strict quality inspection system from material to finished products, all products quality is guaranteed. For defective or false products, we can replace and make up for you without any reason.
4. Minimum Order
Minimum order is $ USD2000.00.
For the sample order, there is no amount limit.
5. How to Order (Ordering Procedure)
First you can select you are interested products from our catalogue list then send the ITEM NO. and QUANTITY to us: or tel: 0086-574-82087700 fax: 0086-574-88016894. when we received your information and confirm your order after and we will statistic your order amount ( including shipping charge ) and notify to you pay the money , we will ship the goods to you when we have received your payment.
6. Shipping & Tracking
Goods can be shipped by express courier, airway, sea.
By express courier, it is a door to door service, your can get goods within 4-6 days about after delivery effected, and also you can check the package status online with its tracking No. Generally we use DHL, FEDEX, EMS, TNT and UPS etc (other company is available upon your request)
- We ship to worldwide
- After we send out the products, we will show you shipping tracking number to check the status
- Usually parcel will arrive to you after 6 working days when we send out
By airway, it is an air port to air port service, you can get goods within 10 days about after delivery affected, there is no tracking No. And also you shall pick up the goods from the appointed airport by yourself. The freight is cheaper than express.
By sea, it is a sea port to sea port service, the delivery time depends on different countries and location. Please confirm with us. And for the forwarder, normally we suggest to use our own forwarder as the shipment service. And we also could allow customers’ own forwarder for the shipment service. But please note that if customers use their own forwarder for the shipment, we only pay the FOB cost to their forwarder based on our standard. If not container shipment, the FOB cost is USD35 or RMB200; If 20” container, the FOB cost is USD200 or RMB1200 to our nearest sea port.
Notice: Shipping cost will be change according to different countries and different season. So if the cost is changed we won't declare right now. The actual cost should be counted after you place order.
We offer free shipping on orders of CNF trade term.
7. Delivery Time
- Sample Order: within 7 days
- Wholesale Order: within 25 days
- Special Order: within 45-60 days
8. About Payment
We accept Western Union, Bank Transfer.
By Western Union, we can get your payment within 24 hours after you make the payment and it is very quickly.
By T/T (Bank “wire “Transfer ), it is the most common or acceptable method of payment available today.
* We suggest that you best use Western Union payment because of this payment term is very quickly in case that needs goods urgently.
* As soon as the deposit is paid, please inform our customer service with the payment confirmation form whether by fax or e-mail by attachment file that will help us proceed your order more effectively.
9. I Still Have Questions?
Should any question about it, please feel free to email to or tel: 0086-574-82087700 fax: 0086-574-88016894.
We'd like to reply you ASAP.

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